Customer service is something that most companies fail to adhere to. They may claim to be the friendliest and most responsive, but in the end it all boils down to failed promises and services that are worth not talking about. You might have faced terrible call centre guys from the developing countries, and also bad techies who claim to fix your computer but hardly can speak English.

Jesse Vincent has revealed how he was let down by a respected store like Barnes & Noble who were sympathetic and polite when he accosted them with failed promises, but they did nothing. He reveals that a certain $100 gift voucher never came through, deliveries were mysteriously cancelled, and in the end they squarely but politely blamed him.

Thus he could not do anything, and resigned himself by concluding that Barnes & Noble have the worst customer service ever. He even goes to the extent of asking people not to buy “Nook” from Barnes & Noble. Now, I can empathize with him, and could go on and on about other companies which have similarly misled and broken promises. Perhaps, customer service is one big sham that whitewashes the terrible deeds of companies.

Via: Consumerist