Tag Archives : crisis management

Both the Mattel and Tylenol product safety issues were handled with strategic crisis management. Mattel and Johnson & Johnson went through three simultaneous crucial phases of recalling products from store shelves and destroying them, stemming the technological failure that occurred, and cleaning up the company image through various communication [...]

Twenty years after the oil spill disaster on March 24, 1989 that released 10.8 million gallons of oil into Alaska’s Prince William Sound, Exxon has spent more than $2 billion in massive clean-up campaigns. However, oil still remains and some wildlife habitats will still take a long time to recover. The Exxon Valdez incident is one of the worst [...]

Conflict is a given reality in any organization. So long as there is an organization of human beings, there will always be conflict. This is because any organization has a diversity of individuals. There are Conflict Management Strategies that can be used when in conflict situations. Some managers use ‘Forcing.’ This seems to augur well with the [...]

There are a lot of managers but very few leaders. The difference between managers and leaders is the method they use on their followers or subordinates. How they motivate people to believe in them and follow their orders determines the quality of how they conduct the activities at their level. In other words, how a person engages other people for the [...]