Tag Archives : Customer Service

Just moments ago, after covering the plans and aspirations of AT&T in regards to 4G LTE (Long Term Evolution) network, we are back on the topic with the planned demonstration of the 4G LTE network by one of the biggest wireless carriers in the U.S, Verizon Wireless at the Consumer Electronics Show 2011 (CES 2011) in Las Vegas. Among other announcements, [...]

Customer service is something that most companies fail to adhere to. They may claim to be the friendliest and most responsive, but in the end it all boils down to failed promises and services that are worth not talking about. You might have faced terrible call centre guys from the developing countries, and also bad techies who claim to fix your computer [...]

The manifestations of having a quality management system in place are quite concrete: more loyal and satisfied clients. A recent study found that satisfied customers do make referrals, thus making the client base even bigger. Nothing can be worse than the incapability of a company to manage complaints properly. With quality management, there will [...]

Customer Relationship Management (CRM) means all the activities whereby the company interacts with its customers, whether in sales or services (Customer Relationship Management, n.d.). Putting all these information into an information system helps the company have a systematic approach to using such information to build and maintain its relationship [...]

According to Webopedia, Enterprise Resource Planning or ERP is a business management system that incorporates into a cohesive whole all the components of the business endeavor such as planning, manufacturing, sales, and marketing. This business management system helps business managers in such stages as inventory, order, audit, billing, customer service, [...]

Many business chains have been using Twitter to access real time information and feedbacks from their customers. Starbucks and Jetblue are few companies that even respond to the customer’s question whenever possible. The new aged customer care would be enabled by twitter and salesforce.com. In other words, marry Salesforce software with the twitter. [...]