In VOANews.com, Akiko Fujita reports from Tokyo that ‘the Toyota brand is an icon in Japan. Its global success is a source of national pride. So when the automaker announced plans to stop selling millions of its cars in the United States and Europe last month because of gas pedal defects, the Japanese were concerned. [...]

The problem that Toyota is facing at the moment due to its massive three-part product recall because of computerized braking system that has caused consumer concern may be deeper than originally perceived.
David Grant, correspondent for The Christian Science Monitor, sees a theme that runs through these consumer complaints, whether they be about the ‘slipping floor [...]

Truth in advertising is actually a legislated issue. It is criminal to lie to consumers via erroneous messages and claims. Consumers are protected by various consumer protection laws. This is the legal and legitimate aspect of the abovementioned case. Truth in advertising is also an ethical and moral issue.
Producers, manufacturers, and marketers have the responsibility [...]

Both the Mattel and Tylenol product safety issues were handled with strategic crisis management. Mattel and Johnson & Johnson went through three simultaneous crucial phases of recalling products from store shelves and destroying them, stemming the technological failure that occurred, and cleaning up the company image through various communication methods.
Johnson & Johnson recalled and destroyed [...]

On January 30, 2009, the United States FDA officials began a criminal investigation on the Georgia processing plant for peanut butter and peanut paste that proved to be contaminated and led to the salmonella food poisoning of hundreds of people. The manufacturing process and the plant itself were found to be unsanitary. The Peanut Corporation [...]

Public health crisis communication largely originates from concerned government health agencies since they are the authorities on the matter. However, the wider and quicker dissemination of crisis communication can only be done with the help of media machinery.
Media companies through their media facilities such as newspapers, radio, and television have the capability to announce the [...]

If Frank Serpico and Karen Silkwood have been considered heroic saviors whose stories merited film versions, many other whistleblowers have done their share in making consumer welfare and public accountability more conscious efforts and movement.
Thomas A. Robertson, Firestone Tire Director of Development, warned about the inferior quality of the 500 tire in 1972. Tecnically, the [...]