Here is good news for all the existing Salesforce.com customers! The company has announced the next evolution of its web CRM product, Service Cloud 2. Salesforce.com is hoping to focus on integrating social media into companies existing customized CRM systems with the help of Service Cloud 2. In addition to the multiple components provided by [...]

Many business chains have been using Twitter to access real time information and feedbacks from their customers. Starbucks and Jetblue are few companies that even respond to the customer’s question whenever possible. The new aged customer care would be enabled by twitter and salesforce.com. In other words, marry Salesforce software with the twitter. 
The customer representative [...]

If you really love nature and want to protect it, you too can turn your old car green like Neil Young did. This legendary rocker who made a special appearance at the Salesforce.com’s Dreamforce conference keynote address has spent $100,000 on his 1959 Mark IV Lincoln Continental to turn it into an electric car with [...]