Posted by GSerrano on May 29, 2009 ·
The manifestations of having a quality management system in place are quite concrete: more loyal and satisfied clients. A recent study found that satisfied customers do make referrals, thus making the client base even bigger.
Nothing can be worse than the incapability of a company to manage complaints properly. With quality management, there will [...]
Posted by GSerrano on March 11, 2009 ·
Oil fields in the Niger Delta that have caused oil burns on citizens
The factors of need, proximity, capability, and last resort are the moral minimum of corporate social responsibility (CSR). Need is assumed if the corporation causes some social injury or foresees the occurrence of such.
The shareholders of the corporation, in their capability to influence [...]