The business organization would do well to have an image and reputation of recognizing the equal and unequivocal human rights of each and everyone. The human resources department of the company should have a very careful and thorough process of hiring employees, thereby being capable of eliminating potential problems in the future. The department should also institute a formal process by which workplace incivility instances can be duly and promptly reported and their cases be acted upon immediately. In other words, the company should send the clear and strong message that it does not and will not tolerate workplace incivility at all cost.

The workplace is the best site where incivility should be regarded as taboo. The company should have a culture that strongly opposes this phenomenon. The best way for the business organization to spread such culture is to communicate to each and every member of the workplace population that incivility cannot prosper in the group. A most effective strategy by which to communicate the message is through orientation seminars for and among the members of the business organization.

Both the employees and employers should realize that workplace incivility can cost, as it is a burden to everyone. The most devastating effect of workplace incivility is employee turnover that disrupts the flow of work and necessitates the burden of hiring anew and training again. Companies are never too keen on costly turnovers. Slowing down of work almost always occurs before a victim resigns. This alone has already cost the company in terms of performance output. Employee turnover due to workplace incivility also bears the collateral damage of low morale among employees who remain in the organization.

By and large, workplace incivility resulting in employee turnover is a negative phenomenon. While it is real and becoming prevalent, it is never unpredictable. The company has many signs to see that incivility occurs at its workplace. A good and respectable company will be sensitive to the dilemma and will never tolerate or condone it. A pro-active company will stem any indication of it. Etiquette training is a must to avert or mitigate the condition. This may pose some additional cost to the company but it is also much better, in the long run and over the long haul, than to experience employee turnover for something that can be solved and eradicated.

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Via news.com.au/BNET